The engineer behind Cloudaid.
Cloudaid is run by an engineer with over a decade in Australian IT. You deal with him directly, with no call centre in between.
Davide Iaione
Founder & Director, Cloudaid Pty Ltd · Sydney, Australia
Davide has spent his career in Australian IT. He first led an inbound contact-centre team, then worked as a senior desktop support technician, before running an independent IT and cyber security consulting practice, which he formally converted into Cloudaid Pty Ltd in September 2025.
Cloudaid is a Sydney-based managed service provider and IT security consultancy built for professional services firms and growing businesses that want secure, modern and reliable IT on the Microsoft cloud. Its services cover managed IT support, cyber security and threat protection, email and identity security, security incident response, and cloud modernisation across Microsoft 365 and Azure, plus governance and compliance work aligned to standards including ISO 27001.
Davide spent over eight years at ITS Management in Sydney (2014 to 2023), moving from Contact Centre Team Leader to Senior Desktop Support Technician, and from 2021 ran his independent consulting practice alongside that role. At ITS he mentored junior technicians, managed helpdesk ticket workloads and supported end users on business-critical applications.
Bio drawn from Davide's LinkedIn profile, last updated 12 July 2026.
Founder & Director, Cloudaid Pty Ltd
Davide Iaione is the Founder & Director of Cloudaid, a Sydney-based managed service provider and IT security consultancy built for professional services firms and growing businesses. He writes from over a decade in Australian IT, across contact-centre leadership, desktop support and independent consulting.
Credentials
- Microsoft 365 Certified: Fundamentals (2023)
- Microsoft Certified: Azure Fundamentals (2021)
- Bachelor of Technology in Information Technology, Federation University Australia (2016)
Experience
Founder & Director
Sep 2025–PresentCloudaid Pty Ltd
- Managed IT services covering onboarding, device management and day-to-day support
- Cyber security and threat protection, including monitoring, endpoint protection and access controls
- Email and identity security, protecting against phishing and account compromise
- Cloud modernisation and migration across Microsoft 365 and Azure
- Governance, compliance and IT audit support aligned to standards including ISO 27001
IT & Cyber Security Consultant
Aug 2021–Sep 2025Self-employed
- Ran an independent IT and cyber security consulting practice for Sydney SMBs and professional services firms
- Designed and implemented cloud-based infrastructure, including full lifecycle management of Apple Mac and iPhone fleets
- Security posture managed through Teams, SharePoint Online, Exchange Online, Microsoft Entra ID and Intune
- Practice converted to Cloudaid Pty Ltd in September 2025
Senior Desktop Support Technician
Mar 2017–Jan 2023ITS Management
- Managed helpdesk ticket workloads and end-user support for the organisation
- Partnered with Infrastructure Engineers on reliable business-application support
- Trained and mentored junior Desktop Support Technicians
- After-hours on-call support for remote workers
Contact Centre Team Leader (Inbound)
Oct 2014–Mar 2017ITS Management
- Led and motivated a team of customer service agents
- Handled escalated customer complaints
- Coached staff through structured feedback processes
Talk to the person who'll do the work
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