Cloud that just works,backed by a real person, not a ticket queue.
Cloudaid keeps your servers, apps and data secure, online and running smoothly, so your team can get on with business. Built on Microsoft 365 and Azure. Proudly Australian.
Six pillars of managed cloud, working as one system.
Our platforms & frameworks · built for growing Australian business
Everything your cloud infrastructure needs, under one roof
Pick what you need, from day-one migration to ongoing management, and we'll handle the rest.
Six pillars, working as one
Every pillar reinforces the others into a single, accountable system.
Reliability
Automated monitoring flags problems early, and they're dealt with during business hours (AEST).
→ 99.9% uptime targetStandards
Global compliance frameworks (ISO 27001, E8, SMB1001) at the core of every project, with your data stored in the region your rules demand.
→ ISO 27001 · E8 · SMB1001 readyPerformance
Environments reviewed and tuned regularly, so they keep up as your business grows.
→ Regular performance reviewsCost
Ongoing FinOps finds idle resources, oversized instances and unused licences, and you see exactly what each change saves.
→ Savings itemised in a written reportOperations
Run end-to-end by one accountable senior engineer, with no finger-pointing between vendors when something breaks.
→ One engineer, one number to callSupport
One dedicated engineer who knows your setup handles every request, prioritised by business impact with urgent issues first. How that works for you is set out in your plan and service agreement.
→ Prioritised by business impactKnow what it costs before you call
Published prices, worked out for your team in a minute. Pick a managed plan or a block of hours, then book a call to confirm the details.
- Managed IT plans from $99 per person a month, for teams of 10 or more
- Hour packages from $1,500, for smaller teams and one-off work
- All prices ex GST, no lock-in on monthly plans
All prices ex GST, Microsoft licences billed separately.
Your team
Everyone with a paid Microsoft licence
Fewer than 10?
Choose a plan
Each plan includes everything in the one before
Add what you need
Optional
$319/month per office. Hardware billed separately.
Hands-on time every month, on top of day-to-day support. The more you add, the lower the rate.
Billing
Basic plan
10 people · AUD ex GST- One-off onboarding: $990 (equal to one month of your plan).
- Fair use: Day-to-day support is included for normal business use. If your needs are consistently well above a typical business of your size, we'll talk with you first. Nothing changes without your OK. Projects are always quoted first.
- Microsoft licences billed separately at Microsoft's price.
- Monthly: no lock-in, 30 days notice.
- Final scope and price are confirmed in your written agreement before any work starts.
On Basic, every month, even when nothing breaks, we
- Review risky sign-ins and email threats
- Test that your backups actually restore
- Apply Microsoft's monthly changes safely
- Add new staff, remove leavers' access
- Send you a short monthly report
IT doesn't stay safe on its own. Microsoft changes something every month, threats change every week, and people come and go.
What your plan covers
Your plan keeps what you have working.
Anything new is a project, quoted first.
- Day-to-day support is included, within fair use.
- Extra hours cover the same things your plan covers.
- New staff and the odd new laptop are part of day-to-day support.
- Setting up more than 3 devices at once is a project.
- Systems outside your plan are quoted separately.
A senior engineer when you need one, no contract. Buy hours upfront and pay less per hour. All prices ex GST.
Need us every month?
Business package
AUDPaid once upfront. Valid 12 months.
How it works
- Hours valid 12 months from purchase
- Used in 15-minute increments
- Support, projects or advice, remote Australia-wide, onsite in Sydney
- Business hours Mon-Fri, Sydney time. After-hours by arrangement at 1.5x
- Run out early? Top up at your package rate, always with your OK first
- Prepaid. No refunds for change of mind; your rights under Australian Consumer Law aren't affected
- Microsoft licences and hardware billed separately
Every plan, package and term in one place: see full pricing
Built on three simple principles
The whole business runs on them, and so does every system we look after.
Clarity
Plain-English advice, transparent pricing and no jargon. You'll always know what's happening and what it costs.
Reliability
Uptime, consistency and dependable infrastructure, monitored and maintained so it rarely needs your attention.
Security
Protection, careful management and your data kept in the region your rules demand. We look after your systems like they're our own.
From first call to fully managed
Four clear steps, with no surprises along the way.
Discovery call
We learn your setup, goals and pain points, and what “good” looks like for you.
Plan & quote
A clear roadmap, published pricing and a written quote. You know the scope before anyone touches a server.
Migrate & secure
We move and harden your environment, planned to avoid downtime, testing and documenting every step.
Manage & support
Ongoing monitoring, optimisation and a help desk that answers. We stay with you.
Managed IT & cloud, across Australia
Sydney based, delivering remotely Australia-wide, with on-site visits in Sydney by arrangement and the same engineer every time.
Questions, answered
Which cloud platforms do you work with?
Is my data kept in Australia?
How does pricing work?
Can you migrate us without downtime?
Let's talk about your cloud
See your price in a minute, or book a no-obligation discovery call with an Australian cloud engineer.