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Managed IT Support

Managed IT support that actually responds.

A dedicated help desk for your whole team, plus proactive monitoring that catches problems early. Published per-person pricing, requests prioritised by business impact, and one dedicated engineer who knows your setup.

See what it costsBook a discovery call
Dedicated engineerDedicated help deskUrgent issues first
Support desk
EXAMPLE
1:1Dedicated engineer
PriorityUrgent issues first
MonthlyHealth report
GDAPNo shared admin passwords
Example requests
Laptop won't connect to Wi-FiResolved
New starter · account & mailbox setupResolved
Shared drive permissionsResolved

Illustrative example. Requests are prioritised by business impact, as set out in your plan and service agreement.

1:1Dedicated engineer
AU-wideOperations
Multi CloudCovered
// sound familiar?

IT support shouldn't be this hard

Most small businesses are stuck between a break-fix guy who's always busy and an overseas call centre that reads from a script.

Without managed support

  • Tickets sit for days; nobody owns the problem
  • You only hear from IT when something's already broken
  • Surprise invoices every time you call
  • Security and backups quietly falling behind

With Cloudaid

  • One dedicated engineer who knows your environment
  • Proactive monitoring catches issues early
  • A dedicated help desk that handles urgent issues first
  • Security, patching and backups handled by default
// what's included

Everything your team needs to just work

The essentials, with no upsells for the basics. Device management starts on Essential, network and security monitoring on Complete.

Dedicated help desk

Email, portal and phone support for every person on your team, handled by an engineer who already knows your setup.

Proactive monitoring

Devices and Microsoft 365 monitored with Intune and Defender, with alerts reviewed and actioned before small issues become outages.

Security & patching

Antivirus, updates and hardening guided by Essential Eight and ISO 27001, kept current on every machine.

Onboarding & offboarding

Accounts, devices and access set up properly for new starters and fully de-provisioned for leavers.

Microsoft 365 management

We administer and support licensing, mailboxes, Teams and SharePoint, so you don't have to.

Reporting & vCIO

Plain-English monthly reporting and technology roadmapping, so you can plan IT spend ahead of time.

// managed it plans

Support that fits how you work

Prices are per person per month, ex GST, with Microsoft licences billed separately. Requests are prioritised by business impact, urgent issues first. How that works for you is set out in your plan and service agreement.

Basic
$99 /person/mo
From 10 people
Accounts, email & files
  • Secure sign-ins for every account
  • Email protection
  • Microsoft backup set up and checked
  • Helpdesk support
RECOMMENDED
Essential
$149 /person/mo
From 10 people
+ Devices
  • Everything in Basic
  • Every laptop and phone managed and updated
  • Threat protection on every computer
Complete
$199 /person/mo
From 20 people
+ Network & monitoring
  • Everything in Essential
  • Office firewall managed (1 site)
  • Security alerts monitored, actioned in business hours
  • Quarterly review

Every plan comes with a written service agreement covering scope and priorities. Over 80 people, we build a plan around you.

// works with your stack
Microsoft 365
Azure
Entra ID
Google Workspace
// transparent pricing

What does managed IT support cost?

Plans start at $99 per person per month, ex GST, for teams of 10 or more. Smaller teams and one-off jobs can use prepaid hour packages instead. Every price is published, so you can work out your cost before we talk.

  • Priced per person, not per ticket
  • Microsoft licences billed separately, at Microsoft's published price
  • Monthly with 30 days' notice, or yearly with one month free

Published prices, no surprises

  • Managed IT plans

    From $99 per person/month. Basic and Essential from 10 people, Complete from 20 people.

  • Hour packages

    From $1,500 for 10 hours, or $160/hr ad-hoc. No contract.

Prices ex GST. Final scope and price are confirmed in your written agreement before any work starts.

See pricingBook a call
// pairs well with

Related services

Managed IT Support works best as part of one connected platform.

Managed Cloud

We run and optimise your cloud so it stays fast, secure and predictable.

Explore

Standards & Compliance

Global compliance frameworks (ISO 27001, E8, SMB1001) at the core of every project, with your data stored in the region your rules demand.

Explore

Backup & Disaster Recovery

Automated backups and tested recovery that get you running again quickly after an outage.

Explore
// where we work

Managed IT Support, Australia-wide

Sydney based, delivering remotely across Australia, with on-site visits in Sydney by arrangement. The same engineer and the same standards in every city.

HOME BASE

Sydney

Remote support, plus on-site visits by arrangement.

REMOTE

Australia-wide

Melbourne, Brisbane, Perth, Adelaide, Canberra and regional.

// questions

Managed IT Support FAQs

What is managed IT support?
Managed IT support means we look after your technology for a monthly fee. That covers a dedicated help desk for your team, plus proactive monitoring, security and patching that prevent problems in the first place. Instead of calling someone only when things break, you have a partner keeping everything running.
How fast do you respond?
Requests are prioritised by business impact, so urgent issues come first. Support runs in business hours, Sydney time. How prioritisation works for your business is set out in your plan and service agreement, so you know what to expect before you sign.
How much does managed IT support cost?
Basic is $99, Essential $149 and Complete $199 per person per month, ex GST, with Microsoft licences billed separately. Day-to-day support is included within fair use, with no per-ticket charges. Teams under 10 people can use prepaid hour packages instead. Every price is on our pricing page, and your written agreement confirms scope before any work starts.
Which platforms do you support?
Microsoft 365, Azure and Google Workspace. Our Managed IT plans are built on Microsoft 365 and priced per Microsoft licence. Google Workspace teams can get support through our hour packages, or we can help you move to Microsoft 365.
Do you provide on-site support, or just remote?
Most issues are solved remotely. For hands-on work in Sydney, such as hardware, office moves or new-site setups, on-site visits are available by arrangement.
Can you work alongside our existing IT person?
Yes. Co-managed IT is common: we handle the help desk, monitoring and Microsoft 365 administration so your internal person can focus on the projects that move your business forward.

Ready for IT support that responds?

See our published prices, or book a no-obligation call with your future engineer.

See what it costsBook a discovery call